Terms & Conditions



Bookings & Payments

To secure each event date, a non-refundable booking deposit is required per event. We receive a high volume of enquiries, so we do ask that a deposit is processed within 14 working days of invoicing. If we have not received your deposit and we have other enquiries for your event date, we will get in touch to give you the opportunity to finalise payment for your preferred date. The final balance is due 7 working days prior to your event date. Please note your event food order will not be processed until final payment has been received. If your final invoice remains unpaid for more than 7 days late fees may apply.

Payments can be made by Artisan Catering Ltd by bank deposit to account number:

Artisan Catering Ltd 12-3494-0067769-00 Please note – we do not accept credit card, Paypal or Eftpos payments.


Artisan will provide products, services and instructions as agreed between the client and Artisan.Artisan will leave the service areas and all work stations used clean and immaculate. Artisan provides all food and beverage staff at events. They will be well presented in Artisan uniform and show a high standard of professionalism at all times.

Client Obligations

We require final guest numbers, menu and dietary requirements 4 weeks prior to the event. If your dietaries are 20% or more of the guest number list, an additional fee will be applied to cover extra chef(s) required to prepare and serve dietaries at your event.


Hire item charges will apply for any additional items that may be needed for the event, agreed between the client and

Artisan. The client is responsible for any ‘guest’ breakages of glassware, crockery, linen damage, hire equipment which

will be charged to the client post-event. If Artisan staff are responsible for the breakages, this will be our expense.


If we have organised event beverages on your behalf on a sale on return basis. Sale on return beverages will be invoiced post event and full payment is due within 7 working days of invoicing. A $495 beverage handling fee applies if Artisan organise your event beverages. This covers administration time to organise your beverage order, transport/delivery, handling on the day, post event stock-take, packing and returns administration. From time to time the beverage supplier charges a return fee for large beverage returns. This would be invoiced post-event to the client.


We adhere strictly to New Zealand food safety regulations, therefore cannot prepare or serve any product we have not provided. All food supplied by Artisan catering must be consumed at event in accordance with the MPI food safety act.


Quotes are based on guest numbers provided. Pricing may change if - guest numbers change, timeline of service changes or if any additional set up is requested. All pricing is exclusive of 15% gst. Please note a 15% surcharge will apply if your event is held on a New Zealand public holiday.


In the event of a cancellation the deposit is non-refundable. If the event is cancelled within 6 weeks of the

event date, costs spent on the event including but not limited to food & beverage orders, equipment hire, kitchen marquees and preparation by our chefs or admin will be charged to the client in addition to the deposit.